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Frequently Asked Questions

General Inquiries

What is PURE?

PURE (Planet, Uplift, Responsible, Ethical) is the quality and ethical standards that we use to define a safer product. All products listed meeting the PURE standard are indicated on their product page. Click here to view our PURE products.

What are your hours of operation?

  • Monday: 8am - 5pm EST
  • Tuesday: 8am - 5pm EST
  • Wednesday: 8am - 5pm EST
  • Thursday: 8am - 5pm EST
  • Friday: 8am - 5pm EST
  • Saturday: Closed
  • Sunday: Closed

*Please note we observe all US federal holidays and are closed until the next business day.

Do you provide additional product disclosures?

Yes, many of our products hold third-party certifications that can be found on the product page. Safety Data Sheets are available upon request.

Shipping

What is the return policy?

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Do you offer international shipping?

We currently ship to the United States and Canada. We are expanding our shipping destinations very soon.

How long will it take to receive my order?

Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders (for an additional charge). International shipping times depend on the products and destination (estimated at checkout).

Returns and Refunds

Frequently asked question

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How do I return a product?

Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.

How long will it take to receive my refund?

Refunds are processed within 5-7 business days from the date we receive the item(s).